Terms and Conditions For Our Flower Shop
These terms govern your use of xenoraveliq.sbs and all services related to floral ordering and delivery.
Last updated January 15, 2026
Acceptance of Terms
By browsing or ordering from our website, you acknowledge and agree to these terms. Please review thoroughly before making a purchase or inquiry.
Definitions
Key phrases within these terms explained for your clarity.
‘We’, ‘our’, or ‘Xenoraveliq’ refers to the flower shop operating this website in Malaysia.
‘You’ means any user, visitor, or customer accessing the site for flowers or floral services.
‘Services’ are all current and future ordering, delivery, and support actions offered.
‘Website’ stands for xenoraveliq.sbs, our official online address.
Use of Our Services
Use this site in accordance with all Malaysian laws and these terms. Misuse, fraud, or interference is not permitted.
Eligibility
You must be of legal age to place flower orders and agree you have authority to enter into purchase agreements.
Parents may order on behalf of minors for suitable gifts.
Your Responsibilities
You’re expected to use correct information and behave respectfully online.
What You Must Not Do
Please avoid any harmful or prohibited activity on our platform.
Intellectual Property
All images, content, logos, and designs are owned or licensed by Xenoraveliq and are protected. Do not copy or reuse without written permission.
Your Content and Reviews
You may submit reviews, feedback, or suggestions as long as they respect our guidelines.
Rights Regarding User Content
By submitting content, you grant us rights to use or publish it in connection with our business and services.
Our Commitment to Privacy
We follow Malaysia’s personal data laws and take every practical step to keep your information safe. Read the full privacy policy for details.
Read privacy policyDisclaimer of Warranty
We present services ‘as is’ and cannot promise complete accuracy, timeliness, or suitability for every customer.
Important Notice
Results may vary. Some flowers have seasonal or supplier limitations.
Limitation of Liability
Xenoraveliq is not liable for indirect or incidental damages from delays or disruptions outside our control.
Indemnification
You agree to compensate Xenoraveliq for claims related to misuse of the site or breach of terms.
How Disputes Are Handled
For any concerns, we aim to resolve matters fairly and efficiently first.
Arbitration
Unresolved disputes may be handled through arbitration as regulated in Malaysia.
Arbitration is typically faster than formal court proceedings.
Online Dispute Resolution
You may contact us or use Malaysia’s dispute resolution platform for non-court mediation.
Learn about ODR herePartial Invalidity
If any term is found unenforceable, the rest remain effective.
Full Agreement
These terms form the complete agreement regarding your use of our flower shop website.
Governing Law and Jurisdiction
Disputes will be handled under Malaysia’s legal system.
Account Termination
We reserve the right to suspend accounts or orders for misuse or policy breach.
Policy Updates
We may amend these terms and will post updates on the website when changes occur.
Contact for Terms
Questions about these terms are welcome by email, phone, or post.
Email address: content@xenoraveliq.sbs
Telephone: +603-4255 6446
Address: No. 1 & 3, Jalan P. Ramlee, Level 23, Menara Hap Seng 3, Kuala Lumpur 50250 Malaysia
Effective date: January 15, 2026
Version: 2.1