Privacy Protection Commitment
Your personal data and trust are important to us
Types of Personal Data Collected
To provide quality service, we collect details such as your name, address, contact information, order preferences, and payment method. Browsing data and feedback may also be stored securely.
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→Name and contact data
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→Delivery and order details
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→Payment preferences
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→Feedback and review input
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→Website browsing logs
We keep information confidential and use it only for clear service or support needs, following Malaysian law.
How We Use Your Data
Your data helps us organize and deliver your order, reply to questions, and personalize your experience. Information also improves our website and customer service.
With your consent, we may share updates or information about seasonal flower options and services, but you can opt out anytime.
Your Privacy Rights
You have the right to access, correct, erase, or restrict your data held by us. Please contact us for requests regarding your information.
Right to Access
Request and review your stored personal data.
Right to Rectify
Ask for corrections to inaccurate data.
Right to Erasure
Request deletion of your personal data.
Right to Portability
Obtain a copy of data in portable format.
Sharing Your Information
We share data only with partners helping to deliver your order or process payments. Each partner is chosen for their data security practices.
We never sell personal information. Some aggregated, non-identifiable data may be used for analysis and service improvement.
Keeping Your Data Secure
We use risk-based security measures and regular reviews to protect your information from unauthorized access.
Access to data is limited to staff and partners strictly for service fulfillment needs.
How to Contact Us for Privacy
Address: No. 1 & 3, Jalan P. Ramlee, Level 23, Menara Hap Seng 3, Kuala Lumpur 50250 Malaysia
Phone: +603-4255 6446
Email: content@xenoraveliq.sbs